The specifics of shipping with Saatchi Art
If you have made a sale on Saatchi Art, congratulations! Take a moment to celebrate, then read on for guidance on next steps after the sale. including shipping, packaging, insurance and more.
5 things to expect after the sale:
1. emails. First an email notifying you of the sale. You will also receive information on the next steps you need to take in order for us to successfully deliver the artwork to the collector. These steps include:
- Make an appointment and time for our courier to collect your sold artwork. If 24 hours have passed and you have not scheduled a collection, expect a call and email from our artist support team.
- Write back to us to confirm you have read and understood the Saatchi art packaging guidelines to ensure you know how to properly pack your artwork for shipping.
2. Within two days of your pickup date, you will receive an email from us advising that your shipping documents are now available for printing in your sales dashboard. Keep an eye out for our emailsIn some cases, you may receive your shipping label via email from our artist support team.
3. A courier will arrive on the date you specify to collect your package and shipping documents. Please be sure to give the courier all labels and shipping documents.
4. Next, your artwork will be picked up and delivered to the collector. Transit time may vary depending on your customer’s location. You can find the tracking number of your shipment on the label that you receive. Track the process using the tracking number directly on the carrier’s website (e.g. FedEx, DHL, UPS, etc.).
When shipping internationally, there may be custom delays. Don’t panic: this is not uncommon. Our trusted artist and customer support team will monitor the progress of your artwork until it is safely delivered to your collector. We will update your customer all the time.
5. Your payment will be available after seven (7) days from the date of delivery to your collector. At the end of the 7th day (PST) we will send you an email notification to let you know that your funds are ready for withdrawal. To request a payout, visit your Saatchi Art account sales dashboard. Saatchi Art artists are not charged a handling fee when requesting payment via Paypal, bank transfer or check mailed.
For more information, see What to do after the sale can be found here or At Click here to view open issue print sales specifically here.
Your collector bears the costs for shipping. Artists only pay for the cost of packaging their artwork (click here for pricing tips).
The shipping costs will be shown to the artists when uploading your artwork. From your collector’s perspective, shipping costs are included in the price of the artwork. (More information on AISP Click here)
Pack your artwork for shipping
Our shipping insurance will only be honored if you have packed your artwork in accordance with our guidelines. In the unfortunate event that your artwork arrives damaged, any deviation from our packaging guidelines will result in your sale being disallowed.
Fortunately, we do our best to provide tools to avoid unjustified damage in transit. Please Download and read our full packaging guidelines carefullywhich also contains information on the most common causes of damage to artworks correct packaging materials, links to additional resources, and more.
Check out the various detailed guidelines for packaging:
Saatchi Art insures all shipments for the artist’s commission on the work sold.
Should an artwork arrive damaged due to poor packaging practices, we will consider the shipment uninsurable and Saatchi Art will hold the artist liable for the damage. We will work with the collector to arrange for the artwork to be returned for a full refund.
Once artworks are shipped, the artist must confirm that they have followed our guidelines packaging guidelines and/or consulted us directly if these guidelines did not provide specific instructions for their artwork. We often ask artists to send us photos of the packaged artwork prior to shipping so we can determine if the packaging is appropriate or not.
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